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Return and refund policy

You have 30 days from the day you receive your order to return it.

Last updated: October 14, 2026

The short version: return any eligible item within 30 days from the day you receive it and we refund the item price to your original card within 5 business days after the return reaches us.

Return window

You may return items within 30 days from the date you receive your order. The delivery date shown in the carrier's tracking is the date we use. If you have more than one package, the 30 days count from the date you receive each package.

What can be returned

  • Mobility, vision and home health items that are unused, clean, and in their original packaging with all parts and manuals.
  • Supplements that are unopened, with the safety seal intact.

For health and safety reasons we cannot accept opened supplements or items that have been worn or used against the skin, unless they arrived damaged, defective or wrong.

Damaged, defective or wrong items

If an item arrives damaged, does not work, or is not what you ordered, tell us within 30 days from the day you receive it. We will send a prepaid return label and give you a choice of a replacement or a full refund, including any shipping you paid.

How to return an item

  1. Fill in the refund request form, or email [email protected] with your order number.
  2. We reply within one business day with a return authorization number.
  3. Pack the item securely, write the return authorization number on the outside of the box, and send it to:
    RETURN_ADDRESS_TBD
  4. Keep your tracking number until your refund is complete.

Please contact us before sending anything back. Packages that arrive without a return authorization may take longer to process.

Return shipping costs

For returns of eligible items you no longer want, you pay the return shipping. For damaged, defective or wrong items, we pay.

Refunds

  • We inspect returns and issue the refund within 5 business days after the package reaches us.
  • Refunds go back to the card you paid with. Your bank may take 3 to 10 business days to show the credit.
  • Original shipping charges are refunded only when the return is due to our error (damaged, defective or wrong item).
  • We do not charge restocking fees.

Cancelling an order

You can cancel an order at no charge before it ships. Use the cancel form or call CS_PHONE_TBD. Once an order has shipped, it can be returned under this policy instead.

Questions

Email [email protected] or call CS_PHONE_TBD, Monday to Friday, 9 am to 5 pm Eastern.