Frequently asked questions
Short answers to the questions we hear most. Still stuck? Contact us.
Orders and billing
Is this a subscription?
No. Every order is a one-time purchase and your card is charged once. We do not offer auto-ship, memberships or recurring billing.
What will the charge look like on my statement?
Your card statement will show BILLING_DESCRIPTOR_TBD. If you see a charge you do not recognize, email [email protected] and we will look it up for you.
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover credit and debit cards.
Do you charge sales tax?
If sales tax applies to your order, it is shown at checkout before you pay. You are never charged more than the total shown at checkout.
Can I cancel my order?
Yes, as long as it has not shipped yet. Use the cancel form or call us. Orders usually ship within 1 to 2 business days, so the sooner the better. If it has already shipped, you can return it instead.
Prices
Why do most tags show only "Our price"?
Because we only show a list price when we have a real one to show: a manufacturer's suggested retail price or our own earlier price, named on the tag. We would rather show one honest number than a made-up "was" price.
Do you have sales or coupon codes?
We keep prices low every day instead of running short sales. That way you do not have to wait or hunt for a code to get a fair price.
How do supplement packs work?
Supplements come in 1, 2 or 4 bottle packs. The price per bottle is shown on each option. It is still a single, one-time charge.
Shipping
How much is shipping?
Standard shipping is free on orders of $49 or more. Orders under $49 pay a flat $5.99.
How long will it take?
We pack orders in 1 to 2 business days. Standard delivery then takes 3 to 7 business days in the contiguous US, and 5 to 10 business days to Alaska and Hawaii.
Where do you ship?
All 50 US states and Washington, DC. We do not ship outside the United States at this time.
How do I track my order?
We email a tracking number as soon as your order ships. If you cannot find it, contact us and we will resend it.
Returns and refunds
What is your return policy?
You can return most items within 30 days from the day you receive them for a refund of the item price. Items should be unused and in their original packaging; supplements must be unopened. Full details are on our Return policy page.
How do I start a return or refund?
Fill in the refund request form or email us. We will reply within one business day with the return address and next steps.
When will I get my money back?
We issue your refund within 5 business days after your return arrives. Your bank may take another 3 to 10 business days to show it.
What if my item arrives damaged or wrong?
Contact us within 30 days from the day you receive it. We will send a replacement or a full refund, including shipping, and we pay for the return.
Products
Will these products treat my condition?
Our products are everyday consumer goods and dietary supplements, not medical treatments, and we do not make health claims about them. Please ask your doctor whether a product is right for you.
Do the reading glasses come in different strengths?
Yes. Choose your strength on the product page. If you are not sure which strength you need, ask your eye doctor.
Where can I see supplement ingredients?
Each supplement page lists the main ingredients and bottle count. The full Supplement Facts panel is printed on the bottle. Email us if you would like a photo of the label before you buy.